STORE POLICY

At Stella Bella Beauti, we are committed to providing exceptional customer service and ensuring a positive shopping experience for all our customers. Our Customer Care Policy outlines our approach to customer service and the standards we strive to uphold:

1. Customer Satisfaction

Our primary goal is to ensure the satisfaction of every customer. We aim to exceed your expectations by providing friendly, knowledgeable, and prompt assistance at every step of your shopping journey.

2. Accessibility

We are dedicated to making our products and services accessible to all customers, regardless of their abilities or limitations. Our website is designed to be user-friendly and compliant with accessibility standards to ensure an inclusive experience for everyone.

3. Communication

We believe in transparent and timely communication with our customers. Whether it's inquiries about products, orders, or assistance with any issues, our customer service team is readily available to provide assistance via email, phone, or live chat during business hours.

4. Resolving Issues

In the event of any issues or concerns, we are committed to resolving them promptly and satisfactorily. Our customer service representatives are empowered to address and resolve issues efficiently, ensuring that you are fully satisfied with the outcome.

5. Feedback

We value your feedback and use it to continuously improve our products and services. Whether it's suggestions for improvement or compliments on a positive experience, we welcome your feedback and strive to incorporate it into our practices.

6. Privacy and Security

We take the privacy and security of your personal information seriously. Our website employs industry-standard security measures to protect your data and ensure a safe shopping experience. We adhere to strict privacy policies and never share your information with third parties without your consent.

7. Continuous Improvement

We are committed to ongoing improvement in all aspects of our customer care process. We regularly review customer feedback, assess our performance, and implement necessary changes to enhance the overall customer experience.

If you have any questions, concerns, or feedback regarding our customer care policy or any aspect of our service, please don't hesitate to contact us.

Privacy & Safety

At Stella Bella Beauti, we are committed to protecting your privacy and ensuring the safety of your personal information. Our Privacy and Safety Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services:

1. Information We Collect

Personal Information: When you visit our website or make a purchase, we may collect personal information such as your name, email address, shipping address, and payment details. We only collect information that is necessary to fulfill your orders and provide you with the best possible service.

Usage Data: We may also collect non-personal information about your interactions with our website, such as your IP address, browser type, and device information. This information helps us analyze trends, improve our website's functionality, and enhance your user experience.

2. How We Use Your Information

Order Fulfillment: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.

Marketing and Communications: With your consent, we may send you promotional emails and newsletters about our products, promotions, and updates. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the emails.

Improving Our Services: We may use usage data to analyze trends, track website performance, and make improvements to our website and services.

3. Data Security

Encryption: We employ industry-standard security measures, including encryption and secure socket layer (SSL) technology, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Payment Security: We partner with trusted payment processors to securely process your payment information. Your payment details are encrypted and transmitted securely to ensure the highest level of security.

4. Third-Party Disclosure

Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, conducting business activities, or providing services to you. These service providers are contractually obligated to protect your information and only use it for the purposes outlined in our Privacy and Safety Policy.

Legal Compliance: We may disclose your information when required by law, subpoena, or other legal process, or if we believe that disclosure is necessary to protect our rights, enforce our policies, or comply with legal obligations.

5. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately, and we will take appropriate steps to remove the information from our records.

6. Your Rights

Access and Control: You have the right to access, update, or delete your personal information at any time. You can also object to the processing of your information or request that we restrict certain uses of your data. To exercise these rights, please contact us using the contact information provided below.

7. Changes to Our Privacy Policy

We reserve the right to update our Privacy and Safety Policy at any time to reflect changes in our practices or applicable laws. We will notify you of any material changes to the policy by posting the updated version on our website.